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Booking Conditions
1.
General
These booking conditions will form part of your holiday contract with us,
Travel à la carte - please read them carefully.
The person who signs our booking form accepts these booking conditions on
behalf of all members of his/her party and also accepts full responsibility
for all payments due to us in relation to the holiday booked.
Your contract with us is made subject to English law and to the jurisdiction
of the English courts.
2.
Making a Booking
To book, please telephone us or complete the Availability Request Form to
check availability and then send us a completed, signed booking form,
together with the required deposit (normally 25% of the total holiday
cost). Booking requests made less than eight weeks before departure should
be accompanied by the full holiday price.
Once we have received your booking form and deposit/full payment, we will
issue a confirmation invoice and it is at this stage that the contract
between us is made. If we are unable to accept your booking we shall return
your deposit within 28 days. Please check our confirmation invoice carefully
to ensure it reflects all the details you have requested.
The balance of the holiday price is due eight weeks prior to the start date
of your holiday - if it is not received when due, we will regard your
booking as cancelled and you will be liable for the cancellation charges
shown in paragraph 5 below. If you book through a travel agent, any monies
you pay him will be held on our behalf until such time as he pays them
across to us.
Payment of your deposit or balance by credit card will incur a 2% service
charge (3% for AMEX).
3.
Your Holiday Price
The prices
on this website are calculated on exchange rates as published on
September 21st 2009 (£1 = Euro 1.10).
We reserve the right to change prices before you book, in which case you
will advised before your booking is accepted.
Changes in transportation costs,
including the cost of fuel, dues, taxes or fees chargeable for services such
as landing taxes or embarkation or disembarkation fees at ports and airports
and exchange rates mean that the price of your travel arrangements may
change after you have booked. However there will be no change within 30 days
of your departure.
We will absorb and you will not be charged for any increase equivalent to 2%
of the price of your travel arrangements, which excludes insurance premiums
and any amendment charges. You will be charged for the amount over and above
that, plus an administration charge of £1.00 per person together with an
amount to cover agents’ commission.
If this means that you have to pay an increase of more than 10% of the price
of your travel arrangements, you will have the option of accepting a change
to another holiday if we are able to offer one (if this is of equivalent or
higher quality you will not have to pay more but if it is of lower quality
you will be refunded the difference in price), or cancelling and receiving a
full refund of all monies paid, except for any amendment charges. We will
consider an appropriate refund of insurance premiums paid if you can show
that you are unable to transfer or reuse your policy. Should you decide to
cancel for this reason, you must exercise your right to do so within 14 days
from the issue date printed on your final invoice.
Should the price of your holiday go down due
to the changes mentioned above, by more than 2% of your holiday cost, then
any refund due will be paid to you. However, please note that travel
arrangements are not always purchased in local currency and some apparent
changes have no impact on the price of your travel due to contractual and
other protection in place.
4.
Alterations by You
If you wish to alter your booking we will try to make the alteration
requested, subject to a charge of £30 for each alteration made, plus such
additional charges as our suppliers may levy.
Requests for alterations received less than 56 days before departure will be
treated as a cancellation and re-booking, giving rise to the cancellation
charges shown in paragraph 5 below.
If you wish to increase the number of people included in your holiday
booking before departure, you must tell us, and the price of the holiday
will be adjusted accordingly. If there is a decrease in numbers, the
remaining party members will remain responsible for the total holiday price.
If you are prevented from proceeding with your booking by a death, serious
illness, jury service or redundancy, you may transfer your booking to
someone else subject to paying our administrative expenses of £25 per name
change, plus such additional charges as our suppliers may levy (please note,
some airlines charge a 100% cancellation fee in such circumstances). All
outstanding sums due for the booking must be received before a name change
can be effected.
5.
Cancellation by You
If you wish to cancel your holiday entirely you must do so in writing,
signed by the person who signed the booking form.
The following cancellation charges will be payable, dependent on the date
your written cancellation is received:-
Number of days before
departure written notification received. |
Cancellation charge as a
percentage of the holiday price. |
| More than 56 days |
Deposit |
| 56 - 43 days |
45% |
| 42 - 28 days |
60% |
| 27 - 15 days |
80% |
| 14 days or less |
100% |
6.
Alterations and Cancellations by Us
Although changes in the holiday are unlikely, it is possible that we may
have to change your holiday before you depart. If the change is 'major'
(i.e. a change of resort or a change to a lower standard of accommodation),
we will do our best to inform you as soon as practicable and will offer you
the choice of a comparable alternative holiday or a full refund of all
monies paid (excluding insurance premiums and amendment fees). In addition,
unless the change is caused by 'force majeure' (defined below), we will pay
you compensation on the following scale:-
Period before departure
within which a major change is notified |
Compensation per passenger
(excluding) infants |
| More than 56 days |
Nil |
| 56 - 29 days |
£10 |
| 28 - 14 days |
£15 |
| 13 - 0 days |
£25 |
Any
other change will be considered 'minor'. We are not obliged to inform you of
minor changes before you depart (although we will try to do so), nor are we
obliged to offer you an alternative holiday, a refund or compensation.
'Force majeure' means war, threat of war, civil strife, strike, industrial
dispute, natural or nuclear disaster, bad weather, fire, level of water,
terrorist activity, technical or maintenance problems with transport,
changes of schedule or operational decisions of transport providers, closure
of ports or airports or similar circumstances beyond our control.
Although it is unlikely we would ever have to do so, we reserve the right in
any circumstances to cancel your holiday, in which case we will offer you an
alternative holiday of comparable standard or a refund of all monies paid
plus, unless the cancellation has been caused by force majeure, compensation
on the scale set out above.
We guarantee that we will not cancel your holiday less than eight weeks
before departure except in circumstances of force majeure or because you
have failed to pay the final balance when due.
7.
Our Responsibility for your Holiday
We accept responsibility for any loss you may suffer if any part of the
holiday you book with us is not as described and not of a reasonable
standard. We also accept responsibility if you suffer death or personal
injury as a direct result of the holiday failing to be as described and of a
reasonable standard. However, these acceptances of responsibility do not
apply if there has been no fault on our part, nor on the part of our
suppliers, and the deficiency, loss, death or personal injury suffered is
attributable to your own acts or omissions, to the acts or omissions of a
third party not involved in providing the services which make up your
holiday, or to unusual or unforeseeable circumstances whose consequences
could not have been avoided or anticipated even exercising all due care.
They are also conditional upon you assigning to us any rights you may have
against any other person whose acts or omissions have given rise to our
liability.
Our liability to compensate you, and the amount of such compensation, is
subject to the following limitations. First, in the case of damage other
than death, illness or personal injury, compensation is restricted to a
reasonable amount having regard to such factors as, e.g., the price of your
holiday and the extent to which your enjoyment of it can be said to have
been affected. Second, in all cases, liability and compensation are limited
in accordance with the provisions of all international conventions which
concern transportation and accommodation, particularly the Warsaw Convention
1929 (as amended), the Athens Convention 1974 and the Paris Convention 1962.
Copies of these conventions are available on request - please allow 28 days.
8.
Personal Injury Unconnected with Us
If any member of your party suffers death, illness or injury whilst overseas
arising out of an activity which does not form part of the holiday booked
with us we shall, at our discretion, offer advice, guidance and assistance
to help you in resolving any claim you may have against a third party,
provided such advice and assistance is requested within 90 days of the
occurrence.
Where legal action is contemplated, our authority must be obtained prior to
issuing proceedings and will be subject to you undertaking to assign to us
any costs you may recover or any benefits you may receive under an insurance
policy. Our costs in respect of such advice, guidance and assistance will be
limited to £5,000 per party.
9.
Complaints
If you have a complaint, you must inform our agent or representative in
resort immediately so that we have an opportunity to remedy the problem as
soon as reasonably possible. In the unlikely event that a problem cannot be
resolved in resort, you must notify us of full details in writing upon your
return from holiday. If you fail to take these simple steps, our ability to
resolve the problem and/or investigate it fully will have been reduced. As a
result, you will lose any entitlement you may have had to claim compensation
or, at the very least, the amount of the compensation to which you may be
entitled will be substantially reduced.
Disputes arising out of, or in connection with, this contract which cannot
be amicably settled may be referred to arbitration, if the customer so
wishes, under a special Scheme arranged by ABTA, and administered
independently by the Chartered Institute of Arbitrators.
The scheme provides for a simple
and inexpensive method of arbitration on documents alone with restricted
liability on the customer in respect of costs. Full details will be provided
on request or can be obtained from the ABTA website (www.abta.com). The
Scheme does not apply to claims for an amount greater than £5,000 per
person. There is also a limit of £25,000 per booking form. Neither does it
apply to claims, which are solely in respect of physical injury or illness
or their consequences. The Scheme can however deal with compensation claims
which include an element of minor injury or illness subject to a limit of
£1,000 on the amount the arbitrator can award per person in respect of this
element. The application for arbitration and Statement of Claim must be
received by the Chartered Institute of Arbitrators within nine months of the
date of return from the holiday. Outside this time limit arbitration under
the Scheme may still be available if the company agrees, but the ABTA Code
does not require such agreement.
10.
Transport and Accommodation
Please note that, as between you and any supplier of services (e.g. an
airline, boat operator, car rental company or villa owner) the standard
terms and conditions of that supplier will apply.
Copies of these conditions, some of which exclude or limit liability, are
available on request - please allow 28 days. The timings of all transport,
including those shown on any tickets or vouchers, are estimates only and
cannot be guaranteed. They are subject to, inter alia, weather conditions,
the need for maintenance, the decisions of air traffic controllers and other
regulators and the ability of passengers to check in on time. We cannot be
held liable for any delays which may arise. Any arrangements made for you in
the event of a delay will be in the sole discretion of the airline, boat
operator or other carrier involved. We, the tour operator, will not be
liable for providing you with any refreshment and/or accommodation in the
event of a delay.
11.
Website Descriptions
We take all reasonable steps to ensure that the website descriptions are
accurate. However, facilities and services can change, and we reserve the
right to change any description or price before you book. Our descriptions
are accurate according to our own evaluation. Our photographs are intended
to give an overall impression of resorts and accommodation. The company is
not liable for items of furniture appearing in photographs which have been
removed or changed since those photographs were taken.
Please note that some services and facilities at the resorts featured on
this website only operate in high season. At certain times of year tavernas
and shops may be closed and buses may not be running to a full timetable.
Such matters are not within our control and we can accept no liability in
respect of them.
This web page was
published in October 2009 and is valid for arrivals between 01/04/10 and
31/10/10.
12.
Special Requests
Special requests should be made at the time of booking. They will be passed
on to our suppliers, but should never be regarded as guaranteed.
13.
Your Responsibility
You must ensure that you comply with all applicable passport (and, if
applicable, visa) requirements and that you take all necessary documents
with you on holiday, including your tickets, driving licence etc. You should
also ensure that you do not behave in a way which may cause loss, distress
or offence to any other person or damage to any property. If you fail to
discharge these responsibilities we will not be liable to you in any way and
you will be responsible for any additional costs or expenses whatsoever that
you or we may incur.
14.
Financial Peace of Mind
We are
bonded with ABTA, membership number V2429. This applies when you book
a package holiday but not when you book accommodation on its own. When you
book a package, you can rest assured that you would be refunded or
repatriated in the unlikely event of our insolvency.
Travel à la carte Limited's registered number is 1516344 and their
registered office is at: The Accounting Centre, 36 Queens Road, Newbury,
Berkshire RG14 7NE.
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